DecoVyre Privacy Policy
At DecoVyre, we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you use our entertainment software products, including immersive virtual experiences and artistic gaming applications. We respect your privacy and strive to handle your personal information responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and South African privacy legislation.
Information We Collect
We may collect various types of information from and about you when you interact with our services:
Personal Information You Provide Directly:
- Account Information: When you create an account, we may collect your username, email address, and password.
- Purchase Information: If you make purchases through our software, we may collect transaction details, though payment processing is typically handled by third-party payment providers who process your payment information directly. We do not store your full payment card details.
- Correspondence: If you contact our customer support, we will collect the content of your communication, along with your contact information.
- User-Generated Content: Any content you create, upload, or share within our immersive virtual experiences or artistic gaming applications, such as avatars, creative projects, or in-game communications.
Information Collected Automatically:
- Usage Data: Information about how you interact with our software, including game progress, features used, time spent on certain activities, and in-game achievements.
- Device Information: Data about the device you use to access our services, such as device type, operating system, unique device identifiers, IP address, browser type, and language settings.
- Error Information: Crash reports and analytics data in case of software malfunction.
- Cookies and Tracking Technologies: We and our service providers may use cookies and similar tracking technologies to track activity on our service and hold certain information.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Maintaining our Services: To operate, maintain, and improve our entertainment software, including delivering content, enabling core functionalities, and personalized user experiences.
- Customer Support: To provide technical support, respond to your inquiries, and resolve issues.
- Personalization: To personalize your experience, including recommending content and features based on your usage and preferences.
- Analytics and Improvement: To understand how users interact with our software, identify trends, improve game design, and develop new features.
- Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: With third-party vendors and service providers who perform services on our behalf, such as hosting, analytics, customer support, and payment processing. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with your explicit consent or at your direction.
Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): To request that we erase your personal data under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our entertainment software is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: Blue Crane Route Ward 6, Blue Crane Route Local Municipality, Sarah Baartman District Municipality, South Africa
- Phone: +27 41 123 4567
This Privacy Policy is provided in accordance with the laws of South Africa and the General Data Protection Regulation (GDPR).